Terms of use

1. preamble
   The present general terms and conditions of sale apply to all commercial operations concerning the products offered for sale by Vanhove Coffee Ltd. in its internet store, to the exclusion of all other conditions (except for express written derogation and contradictory approval by the parties). The sole fact of placing an order through the Vanhove internet site implies adherence to the general terms and conditions reproduced below
2. definitions
   The terms used in these general terms and conditions or on the vanhove website are to be understood as follows: 2.1. vanhove: the website of Vanhove Coffee Ltd. on which the products are presented and sold to the customers. all domains (.be, .lu, .fr, .nl,...) and linked urls are included under the name vanhove. 2.2. customer: any natural person or legal entity, legally capable and over 18 years of age, who places an order for product(s) through the vanhove website. 2.3. order: request for the conclusion of a sales contract by the customer between vanhove cafés SRL and the customer of the vanhove internet store concerning the products presented by vanhove. 2.4. product description: means the information (texts, photos, graphics, classification system by category,...) related to a product offered for sale on the vanhove website. 2.5. Products: all goods offered for sale by Les Cafés Vanhove SRL through the internet store vanhove. 2.6. transaction: all the operations, secure treatments, authorizations and agreements inherent to the payment of the products ordered by bank card or any other means of virtual transaction proposed on the site.
3. acceptance of the conditions
   The customer acknowledges having read these general conditions of sale and declares, by placing the order, expressly accept them without reservation.
4. object
   vanhove coffees SRL offers for sale online products (article 5) revolving around coffee, tea and infusions. the customer connects to the website and, by filling his shopping cart, places an order for the products he has chosen while browsing the site (article 6). the purchased products are paid for online by means of one of the solutions offered on the site (article 8). vanhove confirms the acceptance of the order by e-mail and the products are delivered to the customer within a specified period (article 7).
5. products
   Only products for which a "product sheet" is published on the vanhove website can be sold.
6. order
   6.1. all information provided by the customer during the encoding of the data inherent to his order is binding. vanhove cannot be held responsible for errors made by the customer in the wording of the coordinates of the recipient of the order (delivery address, invoicing address in particular) and for delays in delivery or the impossibility of delivering the ordered products that these errors could generate. 6.2. the automatic registration systems are valid proof of the nature, the contents and the date of the order. 6.3. upon receipt of the customer's order, vanhove confirms the acceptance of the order by sending a confirmation message to the e-mail address that the customer provided when registering the order. the sale will be concluded only after the sending of the order confirmation. 6.4. vanhove reserves the right to refuse or cancel any order of a customer, especially in case of payment problems of the order concerned or in case of a dispute concerning the payment of a previous order. 6.5. except for the category "on demand", almost all products are in stock. if the ordered product is not or no longer available immediately, vanhove informs the customer of the delivery time by email. if the given delivery time does not satisfy the customer, he can choose to modify or to cancel his order. 6.6. only legally capable persons can place an order.
7. delivery
   7.1. after confirmation of the order and acceptance of the payment by the transaction agency, vanhove undertakes to send the ordered products to the customer at the mentioned delivery address within 1 to 3 working days, depending on the destination. all details concerning the delivery times are available on the vanhove website. 7.2. by placing an order, the customer undertakes to pay upon receipt of the goods, all taxes, duties, levies and other present and future charges due in respect of the delivery of the ordered products. vanhove coffees SRL cannot be held jointly and severally liable in this respect. 7.3. delivery is carried out by bpost and in belgium only. delivery rates and deadlines are available on the vanhove website. no compensation can be claimed to vanhove or to the carrier by the customer in case of late delivery. 7.4. upon receipt of the ordered products, the customer or recipient must check the good condition of the delivered product. in the event that one or more of the ordered products are missing or damaged, the customer or recipient must immediately make the necessary reservations to the carrier at the time of delivery. 7.5. if a parcel is not received despite the various visits of the carrier (maximum three visits), it will be returned to vanhove and the recipient will be notified by e-mail. the customer may request an additional delivery and will bear the costs thereof (even if the first shipment was made free of charge). 7.6. the customer or the recipient of the products is not allowed to resell the purchased products in part or in full.
8. withdrawal
   8.1. in accordance with the legislation in force for distance selling (law of July 14, 1991), the customer has the right to withdraw from his purchase without penalty and without giving any reason. the customer has a period of 14 calendar days from receipt of the ordered products to return them to vanhove for exchange or refund. in order to obtain a refund or an exchange, the customer must return the new products (with the delivery note) at his own expense and responsibility, in their original packaging, intact, with all possible accessories (such as and among others user manuals and documentation) to the following address: vanhove logistics center Les cafés vanhove SRL Rue de montigny, 2 6000 charleroi Belgique 8.2. if the products are returned to vanhove within the above-mentioned conditions and deadlines, vanhove undertakes to refund the sums paid by the customer, (with the exception of the delivery costs), free of charge.
9. price
   9.1. the price indicated on the cards products does not include the expenses related to transport. 9.2. the price indicated in the confirmation of order is the final price expressed all inclusive of tax and including the vat. this price includes the price of the products, the expenses of handling, packing and conservation of the products, the expenses of transport. 9.3. vanhove reserves the right to modify the price of the products at any time but the products are invoiced on the basis of the tariffs in force at the time of the recording of the orders.
10. payment
    10.1. the price of the products is payable in cash by one of the means of payment proposed on the site the day of the placing of the order. 10.2. the protection against fraudulent use of the means of payment used for the transaction, in particular as a result of piracy, as well as against any disputes concerning payment of the price of an order, is ensured by the stripe company. 10.3. the order validated by the customer only becomes effective when the secure bank payment center and the stripe company have given their agreement on the execution of the transaction. in the event of refusal by the secure bank payment center or the stripe company, the order will be automatically cancelled and the customer will be informed by e-mail. 10.4. the information concerning the order is subject to automated data processing for which stripe is responsible. the purpose of this automated data processing is to combat credit card fraud. stripe and vanhove are the recipients of the data relating to the order. In the event of fraudulent use of a credit card, irregular declaration or irregularity, the order details associated with this non-payment may be entered into a payment incident file.
11. responsibility
    11.1. vanhove and Les cafés vanhove SRL cannot in any way be held responsible for damages of any kind that could result from a misuse of the marketed products. 11.2. vanhove or Les cafés vanhove SRL cannot be held responsible for any modifications of the products by the manufacturers. 11.3. the responsibility of vanhove or Les cafés vanhove SRL will be, in any case, limited to the amount of the order and could not be called into question for simple errors or omissions which could have remained in spite of all the precautions taken in the presentation of the products. in particular, the photographs present on the site are provided as information. in no case, a modification of the container or the contents of a product can be invoked in the event of discordance compared to the photograph available on the site. the notes published in the cards products are it as an indication. the customer commits himself reading attentively the note posted by the manufacturer on or in the packing of the product. it is this note which comprises information (and in particular dosages and contra-indications) which the user must respect. 11.4. this site contains links to other websites. neither vanhove nor Les cafés vanhove SRL can be held responsible for the current or future content of these websites, nor for the content of external websites that have a link to the vanhove website.
12. guarantee
    12.1. in no case vanhove or Les cafés vanhove SRL can be held responsible for the non-respect of the regulatory and legislative provisions in force in the country of reception. the possible responsibility of vanhove or Les cafés vanhove SRL is exclusively limited to the value of the product in question, determined at the date of its sale. the customer will be able to contact the customer service department via the email given on the site of vanhove.
13. General conditions of the sponsorship The purpose of these rules is to define the conditions of the sponsorship offer by sprl Cafés Van Hove. Participation in the sponsorship offer is considered as express acceptance of the following rules. Organizing company: Sprl Cafés Van Hove, registered under the number BE 0401.569.112, and whose registered office is located at 2 rue de Montigny, 6000 Charleroi, BELGIUM. Conditions of the offer: Offer valid in continental Belgium for any sponsorship made after April 06, 2023. Terms of the offer: Sponsor: natural person of age. Godchild: natural person of legal age, distinct from the sponsor. The sponsored person cannot have already had coffee machines installed by Sprl Cafés Van Hove. Validation of the sponsorship: the sponsorship is validated when the sponsored person places an order or when he/she signs the rental contract of the coffee machine and when the withdrawal period has passed. The sponsor and/or the sponsored person have up to 3 months after the signature of the offer by the sponsored person to make their sponsorship known to Van Hove Coffee Ltd. Delivery of the prize: the delivery of the goods is carried out after the order or the signature of the offer by the sponsored person and after the withdrawal period has passed, within 14 days. Offer: 100 € discount is granted on your next order. For the offer to be valid, the sponsored customer must place a first order of more than 5 kg of coffee. The discount is only applicable on coffee. Limit on the number of referrals: There is no limit on the number of referrals. A sponsor can recommend as many godchildren as he/she wishes, as long as these godchildren meet the eligibility conditions for the offer described in these rules. Cancellation / Modification of the offer: Van Hove Coffee Ltd. reserves the right to cancel or modify the conditions of the sponsorship offer at any time if circumstances so require. Personal data: The personal data used within the framework of the participation to the sponsorship offer are exclusively intended for Sprl Cafés Van Hove in order to contact the sponsor and the sponsored person within the framework of the elaboration of the latter's coffee project. This information will not be used for any other purpose and will not be transferred to third parties by any means whatsoever. In addition, and in accordance with the French Data Protection Act of January 6, 1978, participants in the sponsorship offer have the right to access and rectify their personal data. Special offer: The rest of the conditions remain unchanged.
14. personal data
    13.1. the collection of nominative information for the purpose of distance selling is obligatory, as this information is indispensable for the processing and delivery of the orders. the lack of information leads to the non-validation of the order. 13.2. vanhove complies with the Belgian law of December 8, 1992 in relation to the processing of personal data, revised by the law of December 11, 1998, which takes into account the European directives of October 24, 1995. this law provides that the company that collects personal data must have the consent of the person concerned, that the data must be accurate and that it must be collected for a precise, clear and legal purpose. The customer has the right to access, modify, correct and delete his or her personal data, which he or she may exercise at any time by contacting vanhove. the processing of personal data is subject to the declaration of the Commission for the Protection of Privacy. 13.3. vanhove and Vanhove Coffee Ltd. commit themselves never to communicate the data of their customers to a third party.
15. intellectual property
    The texts, layouts, illustrations, photos, product sheets and other elements appearing on this site are protected by copyright and, in general, by the principles of intellectual property law. the content of the vanhove site may not be copied. the content of the vanhove site may not be modified, placed on another site or published in any form without the prior written consent of vanhove cafés SRL. this site may also contain texts, illustrations and other elements protected by the copyright of third parties. vanhove does not give any permission to use their intellectual property or that of third parties in any way.
16. dispute and applicable law
    In case of difficulties in the application of the present contract, the customer and vanhove / Les cafés vanhove SRL reserve the right, before any legal action, to seek an amicable solution. failing this, only the courts of namur are competent, regardless of the place of delivery of the products or the customer's place of residence. the contracts and all legal relations between the customer and vanhove / Les cafés vanhove SRL are subject to Belgian law.